IRCTC Agent Guidelines and Penalty Clauses

Compliance with these guidelines is mandatory for all authorized IRCTC Agents

1. Authorized Use of Agent ID

  • •IRCTC agents must only use the agent IDs provided by IRCTC for ticket booking.
  • •Booking through personal user IDs for commercial purposes is strictly prohibited and will result in a penalty of ₹20,000/- + Taxes per RSP ID, along with permanent deactivation as per IRCTC policy.*
  • •Aadhaar number must not be linked with the IRCTC normal id before.

2. Ticket Booking Conduct

  • •Tickets should be booked only when a customer approaches the agent.
  • •Agents must ensure that the customer's transaction (booking or cancellation) is done with their complete knowledge and acceptance.
  • •Agents must maintain written or electronic requests and a copy of the customer's ID proof for both bookings and cancellations.

3. Customer Mobile Number

  • •Mobile number of the customer or one of the passengers is mandatory while booking.
  • •It must be accurately entered on the ERS (Electronic Reservation Slip).
  • •Violation will lead to a penalty of ₹5,000/- + Taxes per case.

4. Overcharging Penalty

  • •Overcharging beyond the ticket amount is strictly prohibited.
  • •Penalty: ₹20,000/- + Taxes per RSP ID and permanent deactivation of such IDs.

5. Ticket Resale/Transfer

  • •Transfer and resale of tickets is punishable under Indian Railway Rules, Section 142.
  • •Agents should not engage in any unauthorized resale or transfer of tickets.

6. TDR (Ticket Deposit Receipt) Claims

  • •In the absence of a written/soft copy request from the customer for filing a TDR, a penalty of ₹5,000/- + Taxes per case will be imposed.

7. Use of IRCTC Logo

  • •Agents must not misuse the IRCTC logo in unauthorized ways.
  • •Printing Reservation Application Forms with IRCTC logo is strictly prohibited.

8. Tampering of ERS

  • •Modification, alteration, or tampering of the Electronic Reservation Slip (ERS) is strictly prohibited.
  • •Such acts are considered criminal under Section 420 IPC and are punishable by law.
* All penalties are subject to change as per IRCTC policy updates. Please refer to the latest guidelines.